9apps Privacy Policy

This Privacy Policy ("Policy") describes how 9apps ("9apps," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of users ("you," "Player") who access or use the 9apps online casino platform, website, and mobile application (collectively, the "Platform"). This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR data governance requirements.

1. Introduction

9apps is committed to protecting the privacy and personal data of every Filipino player who uses our Platform. We understand that trust is the foundation of a good gaming relationship — and that trust extends beyond fair games and fast payouts to how we handle the personal information you share with us.

This Policy applies to all personal data collected through the 9apps website, mobile application, customer support channels, and any other interaction you have with 9apps. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data Controller

9apps acts as the Data Controller for all personal data collected through the Platform. As Data Controller, 9apps determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 and all applicable regulations.

If you have any questions or concerns about how your personal data is processed, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

3.1 Registration Data

When you create a 9apps account, we collect the following information:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (for age verification — you must be 21 or older);
• Residential address in the Philippines;
• Valid email address;
• Active Philippine mobile number;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and Philippine anti-money laundering laws, we may collect:

• Government-issued photo ID (Philippine passport, driver's license, SSS/UMID card, PhilSys National ID, or PRC ID);
• Proof of address (utility bill, bank statement, or barangay certificate dated within 3 months);
• Selfie photograph for identity matching purposes.

3.3 Financial Data

When you make deposits or request withdrawals, we collect:

• GCash or PayMaya mobile number;
• Bank account details (bank name, account number) for bank transfer transactions;
• Debit card details (card number, expiry date) where applicable;
• Transaction history, deposit amounts, and withdrawal records.

9apps does not store full debit card numbers on our servers. Card data is tokenized and processed by our PCI-DSS compliant payment partners.

3.4 Gaming Activity Data

We collect records of your gaming activity on the Platform, including:

• Games played, wagers placed, and outcomes;
• Session duration and login timestamps;
• Bonus usage and wagering progress;
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).

3.5 Technical & Device Data

When you access the Platform, we automatically collect:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Referring URL and pages visited on the Platform;
• Cookie identifiers and session tokens.

3.6 Communications Data

If you contact 9apps customer support, we retain records of those communications, including live chat transcripts, email correspondence, and any attachments you provide.

4. How We Collect Your Data

9apps collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically: Through cookies, web beacons, and server logs when you access the Platform;
• From third parties: From identity verification service providers, payment processors, and fraud prevention partners, where necessary to verify your identity or process transactions.

5. How We Use Your Personal Data

9apps uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your 9apps account;
• Identity and age verification: To confirm that you are at least 21 years of age and are who you say you are, as required by PAGCOR;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, or debit card;
• Gaming services: To provide access to casino games, track your gaming activity, and calculate winnings;
• Bonus and promotions: To administer promotional offers, track wagering requirements, and prevent bonus abuse;
• Responsible gaming: To enforce deposit limits, session reminders, and self-exclusion requests, and to identify players who may be at risk of problem gambling;
• Legal compliance: To comply with PAGCOR regulations, the Philippine Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• Customer support: To respond to your inquiries and resolve disputes;
• Platform improvement: To analyze usage patterns and improve the functionality and user experience of the Platform;
• Marketing communications: To send you promotional offers and updates, where you have consented to receive such communications (see Section 13).

6. Legal Basis for Processing

9apps processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (i.e., to provide the 9apps gaming services you have registered for);
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA requirements, and other applicable Philippine laws;
• Legitimate interests: Processing necessary for 9apps's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent, particularly for marketing communications and optional data collection.

7. Data Sharing & Disclosure

7.1 Service Providers

9apps shares your personal data with trusted third-party service providers who assist us in operating the Platform, including:

• Payment processors (GCash, PayMaya, and banking partners) for transaction processing;
• KYC and identity verification providers;
• Cloud hosting and data storage providers;
• Customer support platform providers;
• Fraud detection and cybersecurity partners.

All service providers are contractually bound to process your data only on 9apps's instructions and in compliance with the Philippine Data Privacy Act.

7.2 Regulatory Authorities

9apps may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law or in response to a valid legal order.

7.3 No Sale of Data

9apps does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is never shared with advertisers or data brokers.

8. Cookies & Tracking Technologies

9apps uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Essential cookies: Required for the Platform to function, including session management and security tokens. These cannot be disabled.
• Analytics cookies: Used to understand how players use the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Preference cookies: Used to remember your language, display, and notification preferences.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core features of the 9apps Platform.

9. Data Security

9apps implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Multi-factor authentication for all staff accounts with access to player data;
• Regular penetration testing and security audits;
• Strict access controls — only authorized personnel with a documented need can access player data;
• PCI-DSS compliant payment processing for all financial transactions.

In the event of a personal data breach that poses a risk to your rights and freedoms, 9apps will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Philippine Data Privacy Act.

10. Data Retention

9apps retains your personal data for the following periods:

• Account data: For the duration of your active account, plus five (5) years after account closure, as required by PAGCOR and AMLA regulations;
• KYC documents: For five (5) years from the date of submission, or longer if required by applicable law;
• Transaction records: For five (5) years from the date of each transaction, in compliance with AMLA record-keeping requirements;
• Gaming activity logs: For three (3) years from the date of each session;
• Customer support records: For two (2) years from the date of the last interaction;
• Marketing consent records: For as long as you remain subscribed, plus one (1) year after unsubscription.

When the applicable retention period expires, 9apps will securely delete or anonymize your personal data so that it can no longer be linked to you as an individual.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9apps:

• Right to be informed: The right to know what personal data 9apps collects about you and how it is used — which is the purpose of this Policy;
• Right of access: The right to request a copy of the personal data 9apps holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to 9apps's legal retention obligations under PAGCOR and AMLA regulations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. 9apps will respond to all data rights requests within fifteen (15) business days of receipt. We may require you to verify your identity before processing your request.

12. Children & Minors

The 9apps Platform is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine gaming regulations. 9apps does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the 9apps Platform, please contact our customer support team immediately so we can take appropriate action.

13. Marketing Communications

With your consent, 9apps may send you promotional emails, SMS messages, and in-Platform notifications about bonuses, new games, and special offers. You can withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email;
• Updating your notification preferences in your 9apps account settings;
• Contacting 9apps customer support via live chat.

Withdrawing your marketing consent will not affect the lawfulness of any processing carried out before your withdrawal, and will not affect your ability to use the 9apps Platform. You will continue to receive essential transactional communications (such as deposit confirmations and withdrawal notifications) regardless of your marketing preferences.

14. Changes to This Privacy Policy

9apps reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email or an in-Platform notification at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the 9apps Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the 9apps Platform (fastest response)
• Email: privacy 9apps.asia
• Response Time: Within fifteen (15) business days for formal data rights requests; within two (2) business days for general privacy inquiries

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.